Privacy Policy

ÉTICOS B.V. takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the applicable data protection regulations and this Privacy Policy.

1. Data Controller

The party responsible for processing personal data on this website is:

ÉTICOS B.V.

Keizersgracht 555

1017 DR Amsterdam, The Netherlands

Email: support@eticos.care

2. Collection and Use of Personal Data

We only collect personal data to the extent necessary to provide a functional online shop and our content and services. Your personal data is generally collected and used only with your consent. An exception applies in cases where obtaining prior consent is not possible for practical reasons and the processing of data is permitted by law.

3. What Data We Collect

3.1 Order Data

When placing an order in our online shop, we collect the following data: first and last name, delivery address, email address, phone number (optional), and payment details.

3.2 Contact Form and Email

If you contact us via the contact form or by email, your details will be stored for the purpose of processing your enquiry and in case of follow-up questions. We do not share this data without your consent.

3.3 Usage Data

When you visit our website, general information is automatically collected (browser type, operating system, referring URL, IP address, time of server request). This data cannot be attributed to specific individuals.

4. Legal Basis for Processing

We process your data on the basis of the following legal grounds under the General Data Protection Regulation (GDPR):

• Art. 6(1)(a) GDPR – Consent (e.g. for newsletters and marketing cookies)

• Art. 6(1)(b) GDPR – Performance of a contract (e.g. order processing)

• Art. 6(1)(c) GDPR – Legal obligation (e.g. statutory retention periods)

• Art. 6(1)(f) GDPR – Legitimate interests (e.g. fraud prevention, security)

5. Cookies and Consent Management

Our website uses cookies — small text files stored on your device.

5.1 Strictly Necessary Cookies

These cookies are essential for the operation of the website and cannot be disabled. They are set on the basis of Art. 6(1)(f) GDPR.

5.2 Analytics Cookies

With your consent, we use analytics tools (e.g. Google Analytics) to evaluate the use of our website. The legal basis is Art. 6(1)(a) GDPR. You may withdraw your consent at any time.

5.3 Marketing Cookies

With your consent, we use marketing cookies to show you personalised advertisements (e.g. via Meta/Facebook Pixel, Google Ads, TikTok Pixel). The legal basis is Art. 6(1)(a) GDPR.

You can adjust your cookie preferences at any time via our cookie banner.

6. Google Analytics

This website uses functions of the web analytics service Google Analytics. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics uses cookies that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is generally transmitted to a Google server in the USA and stored there. The transfer is carried out on the basis of Standard Contractual Clauses pursuant to Art. 46 GDPR.

IP anonymisation: We have activated IP anonymisation on this website. This means your IP address is truncated by Google within member states of the European Union before transmission.

You can prevent the storage of cookies by adjusting your browser settings, or prevent Google from collecting and processing the data generated by the cookie by downloading and installing the browser plugin available at:

https://tools.google.com/dlpage/gaoptout?hl=en

7. Email Marketing

If you have subscribed to our newsletter, we process your email address and, where applicable, your name to send you information about our products and offers. The legal basis is your consent pursuant to Art. 6(1)(a) GDPR.

We use Klaviyo (Klaviyo, Inc., 125 Summer Street, Boston, MA 02110, USA) for sending emails. Your data is transferred to Klaviyo. Klaviyo is certified under the EU-US Data Privacy Framework. You may withdraw your consent at any time by clicking the unsubscribe link in any email.

8. TikTok Pixel

This website uses the TikTok Pixel, an analytics and advertising tool provided by TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland (hereinafter "TikTok"). The TikTok Pixel allows us to measure the effectiveness of our advertising on TikTok and to deliver targeted advertisements.

When the TikTok Pixel is active, the following data may be processed: IP address, browser information, device information, pages visited (URL), referrer URL, and information about actions taken on our website (e.g. purchases, page views). TikTok may link this data to your TikTok account if you are logged in.

Processing is carried out solely on the basis of your consent pursuant to Art. 6(1)(a) GDPR. The TikTok Pixel is not activated without your active consent via our cookie banner.

International data transfers: TikTok may transfer personal data to countries outside the EU/EEA, in particular to the USA. Such transfers are carried out on the basis of Standard Contractual Clauses pursuant to Art. 46(2) GDPR and your consent pursuant to Art. 49(1)(a) GDPR. We have concluded a Data Processing Agreement with TikTok pursuant to Art. 28 GDPR.

You may withdraw your consent at any time with future effect via our cookie banner. For more information on data processing by TikTok, please refer to TikTok's privacy policy: https://www.tiktok.com/legal/page/eea/privacy-policy/en

9. Payment Service Providers

We use the following external payment service providers to process payments:

• Shopify Payments (Shopify International Ltd., Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland)

• PayPal (PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg)

• Mollie B.V. (Keizersgracht 126, 1015 CW Amsterdam, The Netherlands) – for iDEAL/Wero, Bancontact, KBC/CBC, Belfius and Klarna

These providers receive the data necessary for payment processing (name, address, payment information). Processing is carried out on the basis of Art. 6(1)(b) GDPR.

10. Disclosure to Third Parties

We only share your personal data with third parties where this is necessary for the performance of a contract (e.g. delivery service providers), you have given your explicit consent, we are legally required to do so, or there is a legitimate interest (e.g. fraud prevention).

11. Retention Period

We store personal data only for as long as necessary for the respective purpose or as required by statutory retention obligations. Order data is stored in accordance with commercial and tax law retention periods (generally 7–10 years).

12. Your Rights

You have the following rights regarding your personal data:

• Right of access (Art. 15 GDPR)

• Right to rectification (Art. 16 GDPR)

• Right to erasure (Art. 17 GDPR)

• Right to restriction of processing (Art. 18 GDPR)

• Right to data portability (Art. 20 GDPR)

• Right to object (Art. 21 GDPR)

• Right to withdraw consent (Art. 7(3) GDPR)

To exercise your rights, please contact us at: support@eticos.care

You also have the right to lodge a complaint with a data protection supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (www.autoriteitpersoonsgegevens.nl). In Germany, you may contact the relevant state authority.

13. Data Security

We use SSL encryption (Secure Socket Layer) in conjunction with the highest level of encryption supported by your browser — typically 256-bit encryption. You can tell whether a page is transmitted securely by the closed padlock icon in your browser's address bar.

14. Updates to this Privacy Policy

This Privacy Policy is current as of May 2026. We reserve the right to update this Privacy Policy periodically to ensure it always complies with current legal requirements. The current version of the Privacy Policy can be accessed on the website at any time.