General Terms & Conditions

ÉTICOS B.V.

Keizersgracht 555, 1017 DR Amsterdam, The Netherlands (not a visitors address)

KvK: 82677840 | VAT: NL862563136B01 | Email: support@eticos.care

1. Applicability

These terms and conditions apply to orders placed on www.eticos.care (the "Website") by consumers worldwide. Please ensure that you carefully read these terms and conditions. We reserve the right to update these terms and conditions from time to time.

2. Orders on the Website

2.1 Who can order

To place an order on the Website, you must be:

•  at least 16 years old;

•  a consumer and not a professional reseller.

2.2 How to order

We require you to provide us with an e-mail address to place an order. When you submit an order, we will send you an email confirming that the Products have been shipped ("Order Confirmation"). At this point, a contract, containing these terms and conditions, comes into existence and is binding between you and us. We recommend you print or download a copy of these terms and conditions and the Order Confirmation for future reference. If we are unable to supply you with a product, we will inform you of this in writing and will not process the order.

2.3 Our right to reject your order or cancel a Contract

We expressly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract in the following situations:

•  the product is not available or not in stock;

•  your billing information is not correct or not verifiable;

•  your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;

•  your bank transfer payment is not received within 12 calendar days after acceptance of your order;

•  we have reason to believe you are under 16;

•  we have reason to believe that you are a reseller;

•  there was an error in the price displayed on the Website;

•  we could not deliver to the address provided by you;

•  due to an Event Outside Our Control (see art. 10 below).

3. Price / Payment

3.1 Payment methods

We accept the following payment methods: Shopify Payments (Visa, Mastercard, Apple Pay, Google Pay), PayPal, and via Mollie (iDEAL/Wero, Bancontact, KBC/CBC, Belfius, Klarna). We do not accept any other method of payment.

3.2 Payment processing

If you pay by credit/debit card, we will deduct the amount due from your account directly. If you pay by bank transfer, we will start delivery after we receive your payment. If no payment is received within 12 calendar days after order submission, your purchase will automatically be cancelled. We retain title in any product(s) until we have received full payment.

3.3 Prices and currency

Product prices are inclusive of VAT. Shipping rates are applied per order and depend on the delivery country. Free shipping is available for orders above EUR 50.-. Prices are quoted in Euro. Price changes will not affect any order which we have already confirmed.

3.4 Total price

The total price specified in the final checkout screen includes tax and shipping costs. This price will be recorded in the Order Confirmation. Please transfer only the exact amount specified in the Order Confirmation.

4. Shipping & Delivery

4.1 Delivery

ETICOS ships from the Netherlands to Germany. We deliver Monday to Friday and do not ship on certain public holidays. We can only fulfill orders to a home or office address in one of the countries listed on the Website. Free shipping applies to orders above EUR 50.-.

4.2 Inspection upon delivery

Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.

4.3 Premium Shipping

The Customer may choose the Premium Shipping option at the time of placing an order, subject to payment of an additional fee. If the original delivery does not take place, ETICOS will send a new copy of the ordered product at no additional cost. If the product is no longer available, the Customer will receive a refund. The maximum compensation is limited to the value of the original order. Premium Shipping does not affect the statutory rights of the Customer.

5. Subscription (Firmhouse)

In addition to individual purchases, ETICOS offers a subscription model processed via Firmhouse (Firmhouse B.V., The Netherlands). By subscribing, the customer agrees to regular, automatic delivery of the selected product. The subscription may be cancelled at any time at the end of the current delivery period, via the customer portal or by emailing support@eticos.care. Price changes will be communicated at least 30 days in advance by email.

6. Returns & Cancellations

6.1 Cancelling order before delivery

You may cancel any order free of charge and without giving any reason, provided it has not yet been shipped. If the status of your order is "Pending" or "On Hold," please contact our customer service to request cancellation.

6.2 Returning orders after delivery - defectives

You are entitled to return products that are defective or not in conformity with your order within 14 days after you notice the defect. This does not affect your statutory rights.

6.3 Right of Withdrawal (consumers in the EU)

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us (ETICOS B.V., Keizersgracht 555, 1017 DR Amsterdam, The Netherlands, Email: support@eticos.care) of your decision to withdraw by means of a clear statement.

Consequences of withdrawal: We shall reimburse all payments received from you, including delivery costs (except additional costs from your choice of a non-standard delivery method), no later than fourteen days from the day we receive notification of your withdrawal, using the same means of payment as you used for the original transaction. We may withhold reimbursement until we have received the goods back. You must return the goods within fourteen days of notifying us. You bear the direct cost of returning the goods.

Exceptions: The right of withdrawal does not apply to goods not suitable for return for health protection or hygiene reasons where the seal has been removed after delivery.

7. Retention of Title

The delivered goods remain the property of ETICOS until full payment has been received.

8. Warranty and Liability

(1) Statutory warranty rights apply. For consumers, the warranty period is two years from delivery.

(2) ETICOS is liable without limitation for damages resulting from injury to life, body or health, and for intentional or grossly negligent breaches of duty.

(3) Otherwise, liability is limited to the foreseeable, contract-typical damage.

(4) Liability under applicable product liability law remains unaffected.

9. Data Protection

Information on the processing of your personal data can be found in our Privacy Policy at eticos.care/de-en and our Privacy and Cookie Policy.

10. Events Outside Our Control

ETICOS is not liable for any delay or failure to perform resulting from events outside our reasonable control, including but not limited to natural disasters, pandemics, government actions, strikes, or transport disruptions. We will notify you as soon as reasonably possible of any such event.

11. Dispute Resolution

The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr/

ETICOS is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

12. Final Provisions

(1) The law of the Netherlands applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of their country of habitual residence.

(2) For business customers, the place of jurisdiction is Amsterdam, The Netherlands.

(3) Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected.

 

Version: May 2026