General Terms and Conditions

ÉTICOS B.V.

Keizersgracht 555, 1017 DR Amsterdam, The Netherlands (not a visitors address)

KvK: 82677840 | VAT: NL862563136B01 | Email: support@eticos.care

1. Scope

These terms and conditions apply to all orders placed on www.eticos.care by consumers worldwide. Please ensure that you carefully read these terms and conditions. We reserve the right to update these terms and conditions from time to time.

2. Orders on the Website

2.1 Who can order

To place an order on the Website, you must be:

•  at least 16 years old;

•  a consumer within the meaning of the Austrian Consumer Protection Act (KSchG) and not a professional reseller.

2.2 How to order

We require you to provide us with an email address to place an order. When you submit an order, we will send you an email confirming that the products have been shipped. At this point, a contract comes into existence between you and us. If we are unable to supply you with a product, we will inform you in writing and will not process the order.

2.3 Our right to reject your order or cancel a contract

We reserve the right to cancel an order in the following situations:

•  the product is not available or not in stock;

•  your billing information is not correct or not verifiable;

•  your order is flagged by our security systems as unusual or susceptible to fraud;

•  your bank transfer payment is not received within 12 calendar days;

•  we have reason to believe you are under 16;

•  we have reason to believe that you are a reseller;

•  there was an error in the price displayed on the Website;

•  we could not deliver to the address provided;

•  due to an event outside our control (see art. 10).

3. Price and Payment

3.1 Payment methods

We accept the following payment methods: Shopify Payments (Visa, Mastercard, Apple Pay, Google Pay), PayPal, and via Mollie (iDEAL/Wero, Bancontact, KBC/CBC, Belfius, Klarna). We do not accept any other method of payment.

3.2 Payment processing

If you pay by credit/debit card, we will deduct the amount due from your account directly. If you pay by bank transfer, we will start delivery after we receive your payment. If no payment is received within 12 calendar days, your purchase will automatically be cancelled. We retain title in any product until we have received full payment.

3.3 Prices and currency

Product prices are inclusive of VAT. Shipping is free for orders above EUR 50.-. Prices are quoted in Euro. Price changes will not affect any order which we have already confirmed.

3.4 Total price

The total price specified in the final checkout screen includes tax and shipping costs. This price will be recorded in the order confirmation.

4. Shipping and Delivery

4.1 Delivery

ÉTICOS ships from the Netherlands to Austria. We deliver Monday to Friday and do not ship on certain public holidays. Free shipping applies to orders above EUR 50.-.

4.2 Inspection upon delivery

Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.

4.3 Premium Shipping

The customer may choose the Premium Shipping option at the time of placing an order. If the original delivery does not take place, ÉTICOS will send a new copy of the ordered product at no additional cost. If the product is no longer available, the customer will receive a refund.

5. Subscription (Firmhouse)

In addition to individual purchases, ÉTICOS offers a subscription model processed via Firmhouse (Firmhouse B.V., The Netherlands). By subscribing, the customer agrees to regular, automatic delivery of the selected product. The subscription may be cancelled at any time via the customer portal or by emailing support@eticos.care. Price changes will be communicated at least 30 days in advance.

6. Returns and Cancellations

6.1 Cancelling before delivery

You may cancel any order free of charge and without giving any reason, provided it has not yet been shipped.

6.2 Returning orders after delivery

You are entitled to return products that are defective or not in conformity with your order within 14 days after you notice the defect. This does not affect your statutory rights under Austrian warranty law (ABGB).

6.3 Right of Withdrawal

Pursuant to the Austrian Distance and Off-Premises Contracts Act (FAGG), you have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you have taken possession of the goods.

To exercise your right of withdrawal, you must inform us (ÉTICOS B.V., Keizersgracht 555, 1017 DR Amsterdam, The Netherlands, Email: support@eticos.care) by means of a clear statement of your decision to withdraw.

Consequences of withdrawal: We shall reimburse all payments received from you, including delivery costs, no later than fourteen days from the day we receive notification of your withdrawal, using the same means of payment as you used for the original transaction. We may withhold reimbursement until we have received the goods back. You bear the direct cost of returning the goods.

Exceptions: The right of withdrawal does not apply to goods not suitable for return for hygiene reasons where the seal has been removed after delivery.

7. Retention of Title

The delivered goods remain the property of ÉTICOS until full payment has been received.

8. Warranty and Liability

(1) Statutory warranty rights apply pursuant to the Austrian General Civil Code (ABGB) and the Consumer Protection Act (KSchG). For consumers, the warranty period is two years from delivery.

(2) ÉTICOS is liable without limitation for damages resulting from injury to life, body or health, and for intentional or grossly negligent breaches of duty.

(3) Otherwise, liability is limited to the foreseeable, contract-typical damage.

(4) Liability under the Austrian Product Liability Act (PHG) remains unaffected.

9. Data Protection

Information on the processing of your personal data can be found in our Privacy Policy at eticos.care/en-at and our Privacy and Cookie Policy.

10. Events Outside Our Control

ÉTICOS is not liable for any delay or failure to perform resulting from events outside our reasonable control. We will notify you as soon as reasonably possible of any such event.

11. Dispute Resolution

The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr/

ÉTICOS is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

12. Final Provisions

(1) The law of the Netherlands applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of Austrian law.

(2) For business customers, the place of jurisdiction is Amsterdam, The Netherlands.

(3) Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected.

 

Version: May 2026